When will my order be shipped? When will it arrive?
If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 2:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select. We do offer Saturday Delivery.
How do I know that my order has been shipped?
When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.
How do I change or cancel an order?
To cancel an order you recently completed, please contact customer service  email at firstname.lastname@example.org. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. These orders are most likely to go out the same day as placing the order. As a result, we cannot cancel or change an order once it has entered the shipping process.
What's the difference between "Order Date" and "Ship Date"?
On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. If you opted for 2nd Day Shipping, you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please
take weekends and holidays into account when considering the shipping date.
Do you ship to PO boxes or APO/FPO addresses?
We only ship orders with po Boxes and APO/FPO addresses through USPS Ground shipping. We are unable to expedite any of these orders through FedEx Overnight and FedEx 2 Day. If you need your order expedited, we recommend placing the order with a physical address.
If I send my package as a gift, will the recipient receive the invoice?
Yes, The invoice is always included in the package for return/exchange purposes. We do not provide the prices next to the items on the invoice.